|
By facilitating our
monthly optimization service, service on your home PC or notebook is a simple click
away. For as little as $20 per month (multiple systems), evolve provides an
entire year of maintenance
on your system. Our residential
service agreement includes optional monitored virus protection and spyware protection to safeguard against
identity theft and hackers, a
monthly optimization, and
additional discounts if services outside the scope of the agreement
are every required.
Ultimately you have a personal certified technician and application
specialist helping your system maintain optimal performance each end
every month.
Included in the service:
ü
Virus and spyware protection - scheduled security reviews to
protect your data and identity
ü
Hardware and software inventory of your system including Microsoft
software licensing and component level specifications.
ü
Upgrade compatibility review and expert advice
ü
Monthly scheduled optimizations using our specialized tools and
utilities*
ü
Monthly scheduled security inspections and corrections when needed
ü
Monthly review of potential hardware failure
ü
Discounts for services outside the scope of the scheduled
optimizations
ü
All
work is performed over a 256 bit encrypted web connection and conveniently
coordinated based on your schedule.
*Each
month we correct the areas that most commonly
reduce system performance, inspect your PC for potential device failures, and to
top it all off, we review your system security to insure you are free of
viruses, spyware and other identity theft related threats. In addition to the
system reviews and corrections, we run a combination of optimization utilities
to efficiently scan and repair your system for incorrect application settings
and invalid registry entries.
To top it all off, we discount remote service 10% for any support needs that fall outside the
scheduled optimization service.
Web Based remote service
Our remote support technology is scalable based on the unique needs of
each individual
client. For occasional service needs our a web based platform is
the perfect match. The chat session is launched though a 256 bit encrypted site
to ensure security. From this level an interactive chat session is created and a
service technician works with you to provide assistance. This foundational "Help
Desk" feature is all that is needed to resolve many common issues. If more
direct support is desired, a small utility is accepted by the user to allow our
service tech direct access to the user's PC or server. From this point our tech
can interact with the system and launch diagnostics, run applications and
implement corrections to optimize the system. Throughout the remote service process, the user
has full control of the system and can terminate the connection at any time.
At the end of the session, the utility that allow us access is
automatically removed.
-
Support can be provided to internal
operators, mobile users and satellite office locations
-
Operates regardless of dynamic or
static IP configurations
-
256 bit encryption
-
Fully operates through firewall
software and appliances
|
